Return & Exchange Policy

Return, Refund & Exchange


Important thing:

  • we will not entertain any exchange/refund at boutique if you order online without informing our online team first


  • In order to protect between us and you as a customer, we have included a box when checkout for you to accept our terms and conditions of any use at this website. Customer is agreed with all tnc after payment is made.



  • All Sales are Final. 
  • No cash refund except for no-stock item(s)
  • Refund process will take within 10 business days
  • No cash refund on any defective items. We will do exchange only or voucher.
  • No cash refund/No exchange on not suitable, not match color, change mind situation.
  • Customers can return damaged/wrong/faulty items (apart from sale items) within 3 days of receipt date for a exhange of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
  • Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
  • In all cases, the items returned must be in their original condition, UNWORN, UNALTERED, UNWASHED, UN-IRONED with the original packaging. The goods will be inspected once received.

Customers are advised to notify us at by quoting the order number and the product details.

Sale items and purchases made with discount coupons are non-returnable, non-refundable and non-exchangeable.