FAQ (Frequently Asked Questions)







Q : I've changed my mind, the products does not suit me. Can I return/exchange?

A : Unfortunately, no. We have made every effort to display, as accurately as possible, the colors of our products that appear on our website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. The position of pattern/design may vary slightly from what you see (*Product's Color May Slightly Vary Due to Photographic Lighting*). If u have any doubt of our products, you may purchase it from our boutique to avoid any misunderstanding in the future.


Q : What if I received wrong/damage/faulty items?

A : Please see our returns policy.

*Return/exchange processed
within 7 days.


Q : My parcel did not arrive. I want a refund.

A : Unfortunately, we dont do refunds if your parcel is not delivered/missing. Ninjavan will be held responsible on handling the shipping. We can provide true details that we have sent the parcel out. However, we can make a claim for you to NINJAVAN. The process of refund will take about 2 months. Only part of the total you paid, will be returned to you by NINJAVAN.


Q : Can you expedite my order?
A : We're very sorry at the moment we do not offer expedite shipping. Orders are processed sequently, we will ship those who ordered before you.


Q : Can I order trough phone?
A : Calls and sms regarding order is not available at the moment. This is to avoid confusion as we have to record every order so that in case something happens, we can track back your order.


Q : I already made payment, but there is no history in my account?
A : Please email us asap at with ur transaction no ( ID code)