Return & Exchange Policy

Return, Refund & Exchange

 

Important thing:

  • we will not entertain any exchange/refund at boutique if you order online without informing our online team first

 

  • In order to protect between us and you as a customer, we have included a box when checkout for you to accept our terms and conditions of any use at this website. Customer is agreed with all tnc after payment is made.

 

 

  • All Sales are Final. 
  • No cash refund except for no-stock item(s)
  • Refund process will take within 10 business days
  • No cash refund on any defective items. We will do exchange only or voucher.
  • No cash refund/No exchange on not suitable, not match color, change mind situation.
  • Customers can return damaged/wrong/faulty items (apart from sale items) within 3 days of receipt date for a exhange of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
  • Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
  • In all cases, the items returned must be in their original condition, UNWORN, UNALTERED, UNWASHED, UN-IRONED with the original packaging. The goods will be inspected once received.


Customers are advised to notify us at dolsaempire@gmail.com by quoting the order number and the product details.

Sale items and purchases made with discount coupons are non-returnable, non-refundable and non-exchangeable.